Returns & Exchange

Returns & exchange

You have 14 days from receiving your order to request an exchange or return.

What we accept

• Items in their original condition and packaging
• Items that arrived damaged or different from what you ordered

What we cannot accept

• Live plants after 48 hours from delivery
• Turf that has been cut or installed
• Custom-sized or made-to-order pieces

To start a return, contact us with your order number and a photo of the item.